TERMS & CONDITIONS

Terms & Conditions

Effective Date: [DATE TO BE PROVIDED]

These Terms & Conditions govern your use of the Primus Expert website and its online features.

By accessing or using this website, you agree to these Terms & Conditions.

About Primus Expert

Primus Expert provides heating and cooling services for residential and qualifying small commercial properties throughout the Philadelphia suburbs.

Services may include:

HVAC repair and diagnostics
Air conditioning service
Heating and furnace service
Heat pump service
Preventive HVAC maintenance
HVAC installation and replacement
Emergency HVAC service
Small commercial HVAC service

Pennsylvania Home Improvement Contractor (HIC) Registration:
[NUMBER TO BE PROVIDED]

Additional applicable licensing or registration information:
[TO BE PROVIDED IF APPLICABLE]

Use of This Website

This website is provided for general information about Primus Expert and its services and to allow visitors to contact the company or submit service requests.

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website operation or security
Submit false or misleading information
Attempt unauthorized access to website systems or customer information
Use website content in a manner that violates applicable law

Online Requests Do Not Automatically Confirm Appointments

Submitting a request through this website or the Jobber service-request system does not necessarily create or confirm an appointment.

After receiving your request, Primus Expert may contact you to:

Confirm service availability
Verify your location
Clarify the requested service
Confirm appointment details
Request additional information

An appointment is confirmed only after confirmation from Primus Expert.

Repair and Diagnostic Visits

Repair and diagnostic service visits are paid.

The diagnostic/service charge is waived if the customer hires Primus Expert to perform the recommended repair.

Before additional repair work is performed, customers will be informed of the recommended service and applicable pricing or authorization requirements.

CTA Terminology

Repair-related website requests may be identified as:

Request Repair Service
or
Book Diagnostic Service

These requests should not be interpreted as requests for a free installation estimate.

Free Installation Estimates

Primus Expert offers free estimates for qualifying HVAC installation and replacement projects.

These may include qualifying:

Air conditioning installation
Furnace installation
Heat pump installation
Complete HVAC system replacement
Small commercial HVAC installation

A free installation estimate is separate from a repair or diagnostic service visit.

Pricing and Estimates

Website information does not constitute a binding quote or guarantee of final pricing.

Pricing may depend on factors including:

Equipment condition
Required labor
Parts and materials
Property conditions
Equipment selected
Project complexity
Accessibility
Additional work identified during service

Final pricing, estimates, or work authorization will be communicated as appropriate for the requested service.

Service Availability

Primus Expert maintains 24/7 availability and offers emergency and same-day service when scheduling and technician availability permit.

Statements regarding emergency or same-day service do not guarantee that a technician will be available at a particular time.

Customers with urgent HVAC problems are encouraged to contact Primus Expert directly by phone.

Phone: +1 (267) 513-2222

Service Areas

Primus Expert's primary service area includes:

Montgomery County
Delaware County
Chester County
Bucks County
Philadelphia and surrounding Pennsylvania suburbs where service is available

Service availability may vary by location.

Customers outside the primary service area may contact Primus Expert to confirm whether service is available for their ZIP code.

Third-Party Service-Request Platform

Primus Expert uses Jobber as its primary customer relationship management and online service-request system.

Information submitted through Jobber may be processed according to Jobber's applicable terms and privacy practices.

Use of Jobber functionality may also be subject to Jobber's own terms.

Jobber Terms / Privacy:
[OFFICIAL LINKS TO BE ADDED]

Financing Services

Primus Expert offers financing options for qualifying HVAC projects through a third-party financing provider.

Financing is subject to:

Application
Eligibility requirements
Approval
Provider terms
Applicable rates
Credit requirements
Other conditions established by the financing provider

Primus Expert does not guarantee financing approval or specific financing terms.

Financing Provider:
[TO BE PROVIDED]

Additional required financing disclosures:
[TO BE PROVIDED]

General Information

Primus Expert makes reasonable efforts to keep website information accurate and current.

However, service information, availability, financing programs, pricing, service areas, promotions, equipment information, and other website content may change.

Website content should not be interpreted as a guarantee that a specific service, product, appointment time, financing option, or result will be available.

Reviews & Testimonials

Customer reviews displayed on this website may originate from third-party platforms including Thumbtack and Google.

Reviews may be displayed as:

Direct quotations
Authentic excerpts
Screenshots
Third-party widgets or embeds

Reviews may be shortened for presentation or corrected for minor typographical errors without intentionally changing the meaning of the customer's feedback.

Individual customer experiences may vary.

Third-Party Websites & Services

The website may contain links to or integrations with third-party services, including:

Jobber
Google
Thumbtack
Financing providers
Other service providers

Primus Expert does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Use of third-party services is subject to their respective policies and agreements.

Website Content

Unless otherwise indicated, website content created for Primus Expert—including text, graphics, branding, layouts, and original creative materials—is owned by or licensed for use by Primus Expert.

Third-party trademarks, logos, reviews, widgets, photography, and other materials remain the property of their respective owners.

Website content may not be copied, reproduced, distributed, or commercially used without appropriate authorization.

Limitation of Website Liability

The information provided through this website is intended for general informational and service-request purposes.

To the extent permitted by applicable law, Primus Expert is not responsible for losses arising solely from reliance on general website information, temporary website unavailability, third-party platform failures, or circumstances outside reasonable control.

Nothing in these Terms is intended to exclude or limit rights or obligations that cannot legally be excluded or limited.

Privacy

Use of personal information collected through this website is addressed in the Primus Expert Privacy Policy.

Link Privacy Policy

Changes to These Terms

Primus Expert may update these Terms & Conditions periodically to reflect changes in services, website functionality, third-party providers, or applicable requirements.

The effective date at the top of the page should indicate the latest revision.